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Explore How We Protect Your Account Data

menang 303 collects and stores your personal data strictly to operate your account, process deposits via DANA, OVO, GoPay and QRIS, and keep your sessions secure — nothing…

Data encrypted at restDANA, OVO, GoPay, QRIS transactions logged securelyNo data sold to third partiesAccount deletion on requestIndonesia-based support contact
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menang 303 Explore How We Protect Your Account Data
PRIVACY CONTACT PATHS

Open a Data Request Through Our Support Channels

If you want to access, correct or remove your personal data held by menang 303, our privacy support team is reachable every day from 08:00 to…

Live Chat Start a live chat session directly on menang303.xyz between 08:00 and 23:00 WIB.
Email Request Send your data access or deletion request to our privacy email address.
In-App Ticket Log in to your menang 303 account, head to Account Settings, then select Submit…
DATA HANDLING STANDARDS

See How menang 303 Handles Your Information

Every layer of our data infrastructure — from login authentication to payment processing — is built to limit exposure and reduce retention to what is operationally necessary.

Encryption in Transit and at Rest

All data moving between your device and our servers travels over TLS 1.2 or higher. Stored account records, including your DANA and OVO transaction history, are encrypted using AES-256 at the database level.

Cookie Categories We Use

We use strictly necessary cookies for session management, functional cookies to remember your language preference, and analytics cookies to measure page load performance. No advertising or behavioural tracking cookies are active on menang303.xyz.

Account Security Steps

Two-factor authentication is available for all accounts. We recommend enabling it via Account Settings. Any login from an unrecognised device triggers an email alert to your registered address before access is granted.

Data Retention Windows

Active account data is retained for the life of your account plus 12 months after closure. GoPay and QRIS payment records are kept for the period required by our financial compliance obligations; exact duration depends on local law.

Who Can Access Your Data

Only verified menang 303 staff with a documented operational need can access your personal records. Payment processor partners — such as those handling DANA and OVO flows — receive only the data fields required to complete the transaction.

How to Request Data Changes

Submit a written request through live chat, email or the in-app ticket path described in the section above. We confirm receipt within one business day and complete most requests within seven calendar days of identity verification.

Switch Between These Common Privacy Questions

The questions below cover what our account holders in Indonesia ask us most often about data rights, cookie settings, payment data, and how to get in touch. If your question is not here, our support team is available daily from 08:00 to 23:00 WIB.

We collect your name, email address, phone number, date of birth and the payment method you register — such as your DANA wallet ID or OVO number. We also log device type and IP address for security purposes at each login.

We share data only with payment processors who need it to complete your GoPay or QRIS transaction, and with security partners who help us detect fraud. We do not sell your data to advertisers or unrelated third parties under any circumstances.

Transaction records for DANA, OVO, GoPay and QRIS deposits are retained for a minimum of 12 months from the date of the transaction. Longer retention depends on local law and our financial compliance obligations.

Yes. Submit a Subject Access Request through the in-app ticket form or by emailing our privacy team with your account ID. We will compile and send your data summary within seven calendar days of verifying your identity.

Head to Account Settings and select Close Account, or contact our live chat team between 08:00 and 23:00 WIB. After identity verification, your account is closed and personal data is removed within 30 days, except records we must retain under local law.

We place session cookies to keep you logged in, functional cookies to remember settings like language, and analytics cookies to monitor site performance. You can reject non-essential cookies in your browser settings without affecting your ability to log in or deposit.

Contact our privacy team first via live chat or the in-app ticket form. If you are not satisfied with our response, you may escalate to the relevant data protection authority in your region. Eligibility for escalation depends on local law.

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